Shipping policy

Processing Time

All orders at DigiPavilion are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

We currently offer Standard Shipping to all destinations. Estimated delivery times are:

• Domestic Orders: 3-7 business days
• International Orders: 7-21 business days (varies by destination)

Delivery times are estimates and not guaranteed, as they depend on carrier schedules and customs processing for international shipments.

Shipping Costs

Shipping fees are calculated at checkout based on:

• Product weight and dimensions
• Destination country

You can view the exact shipping cost before completing your purchase.

Order Tracking

All shipments include tracking information. You will receive a tracking number via email once your order is dispatched. Use this number to monitor your package's progress through our carrier's website.

Shipping Restrictions

We ship to most countries worldwide. Some restrictions may apply to certain products due to:

• Local regulations
• Battery restrictions for air transport
• Export controls

If we cannot ship an item to your location, you will be notified during checkout.

Customs & Import Fees

For international orders:

• Recipients are responsible for any customs duties, taxes, or import fees
• These charges vary by country and are not included in the product or shipping costs
• Contact your local customs office for specific information

Undeliverable Packages

If a package is returned to us as undeliverable:

• We will contact you to arrange reshipment (additional fees may apply)
• If reshipment isn't possible, we will issue a refund minus original shipping costs

Damaged or Lost Packages

If your order arrives damaged or doesn't arrive within the expected timeframe:

• Contact us immediately with your order number
• For damaged items, include photos of the product and packaging
• We will work with the carrier to resolve the issue promptly

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for:

• Packages sent to incorrect addresses provided by the customer
• Additional shipping costs for address corrections